Content - Pharmacy organization and departments. - Role and scope of responsibilities of the pharmacy sales assistant. - Professional ethics and confidentiality. Module 2: Fundamentals of Pharmacology and Health Objectives - Acquire general knowledge of medicines and health products. Content - Classification of medicines. - Prescription and over-the-counter medications. - Pharmaceutical dosage forms and methods of administration. - Dosages and general precautions. - Common side effects. Module 3: Common Diseases and Primary Health Care Objectives - Identify the most common health conditions. Content - Common cold and influenza. - Allergies. - Digestive disorders. - Diabetes and hypertension. - Basic first aid. Module 4: Communication Skills and Customer Service Objectives - Develop customer interaction skills. Content - Receiving customers and identifying their needs. - Communication and persuasion skills. - Handling complaints. - Providing general health advice. Module 5: Inventory and Pharmaceutical Supplies Management Objectives - Learn methods for organizing pharmaceutical products. Content - Proper storage of medicines. - Monitoring expiration dates. - Stocktaking and inventory management. - Receiving and organizing orders. Module 6: Parapharmaceutical Products Objectives - Become familiar with complementary products available in pharmacies. Content - Cosmetics and skincare products. - Baby care products. - Nutritional supplements and vitamins. - Basic medical devices. Module 7: Pharmaceutical Regulations and Legislation Objectives - Gain knowledge of regulations governing pharmacy practice. Content - Rules related to the sale of medicines. - Occupational safety. - Ethics of dealing with patients. - Responsibilities of pharmacy staff. Module 8: Practical Training Objectives - Gain practical experience in a pharmacy setting. Content - Receiving and assisting customers. - Organizing medicines and products. - Using pharmacy management software. - Field training under the supervision of a pharmacist.